Judged on the finished job.

"Turned up when they said, explained what was wrong with the old board and left the cupboard tidier than they found it. No surprises on the invoice."

"Needed reports on two rentals before new tenants moved in. Both done in a day, remedials priced separately so I could decide what was urgent."

"They actually designed the lighting rather than just fitting what we asked for. The under-cabinet run makes the whole kitchen feel finished."

"Worked evenings so we never lost trading hours. Certificates came through the same week."

"Power went at 8pm and half the house was dead. Someone was with me within the hour and found a failed socket behind the sofa."

"A big, messy job handled in stages so we could stay living here. Good communication the whole way through."